FAQs

What is Pickles & Charlie?
P&C creates themed bag flair! I use natural stones and semi precious gemstones 💎 to create beautiful bag flair. My goal is to make beautiful pieces with longevity that look gorgeous from all angles. You’ll find different themes, often relating to books 📚
What if my flair has an issue?
My #1 goal is to have the utmost in customer service! You’ll send it back to me, I’ll fix it and ship it back. One year warranty - shipping at client expense. (Unless due to a production issue) If the flaw is due to a production issue- there will be no charge for adjustments. If you’d like changes made to a piece- message me and I’ll send a quote! 
Who are Pickles and Charlie?
My favorite furry felines. We have four (yes, four!) cats, but Pickles & Charlie call me mom. Pix is a skittish, easily annoyed, black rescue that we believe is a Bombay (black, shiny and silky!). He follows me around like a dog and doesn’t want much to do with other people. (Bites everyone else) Charlie is an orange tabby female that my kids found, starving, in our backyard. Let’s just say she is now “thicc”, has THE loudest purr and wants to constantly sit in my lap or my husband’s. 
What do you offer? 
One of a kind bag flair, custom bag flair, occasionally artisan bags (always in like new condition) plus originally designed pins and stickers, tees and more. 
Tell me about shipping!
I ship as quickly as possible! Usually within 1-2 business days, if not immediately. I ship USPS with tracking- your info will be emailed to you. USA shipping is $5, anything over $150 ships free. Clothing or heavy item shipping is $9.99. Printed items ship directly from my vendor and no shipping cost is added. 
What payments do you accept?
I accept PayPal, ShopPay (installments!), credit card or debit card. You may also reach out if you’d like to use Zelle, Venmo or ApplePay. 
Do you accept returns?
Each item is final sale. However- if you have ANY issues with a Pickles & Charlie piece- please reach out to me so that I can make it right!